Help Center
MerchantDeck AI is operated by Martin Dimitrov Golemanov, based in Bulgaria. Questions can be sent to prjctmilly@gmail.com.
Get help
Email prjctmilly@gmail.com from an address your team monitors. Include your myshopify.com store domain, the affected page or audit, and the approximate time of the issue.
Never send passwords, Shopify access tokens, API keys, payment-card information, or customer data in a support request.
First checks
- Open MerchantDeck AI from Shopify Admin rather than from a saved external URL.
- On the dashboard, confirm that product and collection synchronization is ready before starting an audit.
- If an audit is queued, keep the app installed and review Audit history for a completed or failed status.
- Review plan allowances in Settings if Shopify reports that an audit limit has been reached.
- If authorization has expired, reopen the app from Shopify Admin and complete the Shopify authentication prompt.
Frequently asked questions
Does approving a recommendation change my Shopify store?
No. Approval prioritizes a recommendation inside MerchantDeck AI. The current product does not edit products or themes, publish content, send email, create discounts, or spend advertising budget.
Why does a specialist show “needs data”?
MerchantDeck reports missing evidence instead of guessing. Other successful specialists can still continue into synthesis and quality assurance when their evidence is sufficient.
How are subscriptions managed?
Plan selection, trials, upgrades, downgrades, and billing approval are handled through Shopify's hosted pricing flow. MerchantDeck verifies the current entitlement before enabling paid audit allowances.
Does MerchantDeck add anything to the storefront?
No. The app is currently admin-only and does not install a theme extension, inject storefront scripts, or modify checkout.
What happens after uninstall?
Shopify uninstall and mandatory privacy webhooks are processed by the service. Valid redaction requests are handled according to the Privacy Policy and applicable retention obligations.
Privacy and safety
MerchantDeck requests read-only product access for catalog analysis. It does not request Shopify customer or order scopes. See the Privacy Policy and Terms of Service for current details.